Ordinance No. 7,423950 928 -11
ORDINANCE NO. 7423
® AN ORDINANCE RENEWING THE PROFESSIONAL SERVICES CONTRACT
WITH INTERFACE EMPLOYEE ASSISTANCE PROGRAM, INC.;
AUTHORIZING PAYMENT BY THE CITY OF BAYTOWN, THE SUM OF
SEVENTEEN THOUSAND ONE HUNDRED SIXTY AND N01100 DOLLARS
($17,160.00); MAKING OTHER PROVISIONS RELATED THERETO;
AND PROVIDING FOR THE EFFECTIVE.DATE THEREOF.
BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF BAYTOWN,
TEXAS:
Section l: That the City Council of the City of Baytown,
Texas, hereby approves renewal of the Professional Services
Contract with Interface Employee Assistance Program, Inc. A copy
of said contract is attached hereto, marked Exhibit "A," and made
a part hereof for all intents and purposes.
Section 2: That the City Council of the City of Baytown
authorizes payment to Interface Employee Assistance Program, Inc.,
of the sum of SEVENTEEN THOUSAND ONE HUNDRED SIXTY AND N01100
DOLLARS ($17,160.00), pursuant to the contract.
Section 3: That pursuant to the provisions of Texas Local
Government Code Annotated § 252.048, the City Manager is hereby
granted general authority to approve any change order involving a
decrease or an increase in costs of FIFTEEN THOUSAND AND N01100
DOLLARS ($15,000.00) or less, subject to the provision that the
original contract price may not be increased by more than
twenty -five (250) or decreased by more than twenty -five (25 %)
percent without the consent of the contractor to such decrease.
Section 4: This ordinance shall take effect immediately from
and after its passage by the City Council of the City of Baytown.
INTRODUCED, READ and PASSED by the affirmative vote of the
City Council of the City of Baytown this the 28th day of September,
1995.
Q� rf Z044,--
PETE C. ALFARO, Mayor
ATTEST •),
r) i
L -
• EILEEN P. HALL, City Clerk
® APPROVED AS TO FORM:
9 'A
• �• A • -
- "o
legal /cou ncil/september /9- 28- 95authKcap
950928 -11a
7137813364 INTERFRCE EAP INC. 403 P02 SEP 18 '95 16:57
s .
• nom,.. wt aal�
t
CONTRACT
for
CITY OF BAYTOWN
MANAGED MENTAL HEALTH PLUS
and
EMPLOYEE ASSISTANCE PROGRAM
Provided
by
DMR.FACE EAP, INC.
7670 Woodway, Suite 360 ' Houston, Texas 77063 ' (713) 7813364 ' 1- 800324-4327
:EXHIBIT A
0
7137813364 INTERFACE EAP INC. 403 P03 SEP 18 '55 16:57
This contract is between ITY OF B.AYTOWN and interface EAP, Inc. for Managed Mental
• 1.,_.
Hrealth Plus {MMHP }�`si�p �orte�d�by zmployee 'Assistance Program (EAP).
L
The services to be provided by Interface EAP, Inc. are as follows:
1. 24 hour telephone service with a toll free national number for employees and
family members to use for any personal problem.
2. Diagnosis, assessment, initial treatment planning, and referral if necessary for
personal problems, particularly those with the potential for affecting work performance. This
includes consultation with our professionals until accurate diagnosis and initial treatment
plan is reached for each client of the EAP.
3. Supervisory/Management training to be provided upon initiation of the
program. This will include training on recognizing, documenting and referring a troubled
employee to the EAP as well as information on all services provided by the EAP.
4. Employee orientation to familiarize all employees with the services provided
by the EAP and the process for utilizing the program.
NOTE: Both supervisory training and employee orientations will be presented by a Program
Coordinator and will include printed material.
5. Ongoing program awareness in the form of posters, handouts and pay staffers
for distribution and display.
6. Assistance in establishing a clear policy letter in regards to CITY OF
BAYTOWNs position on employees who use the EAP.
7. Quarterly utilization review. This will include nature of the contact, referral
source and demographic& &- emplayeea,.-providing that certain information will not jeopardize
confidentiality. Annual reports for both the EAP 'and MMHP will be provided with a
breakdown of cost and the number of persons referred for treatment under the health plan.
8. Interface EAP will serve as the gatekeeper for the mental health and
substance abuse portion of your health plan. Through plan design, all covered persons will
have a financial incentive to contact Interface before seeking treatment.
9. Interface will review, a1Qng with your Administrator, your health plan design
for mental health and ' substance " abuse coverage and recommend any changes that will
enhance Interface's ability to direct cost effective treatment.
10. MMHP will pprovide individual case management to insure cost containment
and quality of service provided by referral.rgources. This continues after discharge to insure
a quality after-care program. �• { ; ;
11. Interface will provide access to hospitals and other treatment facilities with
which it has Preferred Provider Agreements (PPA6), thus allowing discounts for treatment to
your health plan. , , . ,
•
7137813364 INTERFACE EAP INC.
403 PO4 SEP 18 '95 16:58
12. To insu e. negotiated discounts are received by your health plan, Interface
will receive for review an 'dire pnc�iing'bills #foi treatment from facilities with which it has
PPAs. Interface will then forward to your Administrator the bills for processing and payment.
13. Critical Incident Stress Debriefing to take place between 24 and 72 hours
after a traumatic event.
An employee will have initial contact with a professional counselor of Interface.
That contact may be initiated by the employee, a supervisor, or both.- A family member may be
referred to the program by their own call, or by a referral of the employee.
When an employee or family member contacts the EAP they will be directed to
the most convenient office location where a professional counselor will be assigned to diagnose,
assess, formulate an initial treatment plan, and if necessary refer for additional treatment. In
all instances the need and/or problem will be addressed The goal of the counseling process for
an employee will be his/her effective return to full productivity.
M. Publi.ci#v of Ser yiggs
CITY OF BAYTOWN will inform it's employees of the service provided by
Interface with at least a letter from the City Manager guaranteeing the confidentiality of the
program, and that any employee seeking assistance will not jeopardize his/her position with
the City.
Interface will provide literature in the form of brochures describing the EAP, and
all services included in Section I of this proposal.
When the initial contact is the result of a supervisory referral in regards to job
performance, the suppervi$vr;wi�l rmed -biz -the EAP counselor. 1) whether the employee
has contacted the Employee Assistance Program; 2) whether treatment goals have been
established (without identification of those goals); 3) whether there is progress (but not the
nature of that progress) toward treatment goals. Interface provides an employee authorization
form for the release of pertinent information to the supervisor regarding the progress of
treatment and encouzages this release if the employee has been referred by a supervisor.
Employees who make their own contact (self - referrals) with the EAP will be
encouraged to share information .w tja su,peryisors if deemed appropriate by the counselor. No
reports will be made to the City concerning self - referrals other than the agreed upon reports in
Section I.
Neither the purpose nor content of the contact by an employee or family member
will be revealed to any representative of the City..,
CITY OF "BAYTOWN will provide. �a list of employees including their social
security number and address to Interface for the purpose of verifying employment. An
updated list will be provided, as employment p4ane es
Agreed upon analysis is dependent upon the existence of data to be provided by
CITY OF BAYTOWN iia a relatively accessible form with all due regard for the
confidentiality of employees.
7137313364 INTERFACE EAP INC.
403 P03 5EP -:3 '95 16:59
Except as p4�oyided,herein� or by .law, the identity of the employee or family
40 member, the nature of th��'"' c� _ontact;''t`reatrieritjprogress and prognosis, will be confidential and
reported to no one without the written consent of the employee or family member.
An EAP professional will be available to employees and family members 24 hours
a day via the national toll free number to set up a counseling appointment. The EAP may also
be called upon by supervisors to assist in problem identification, documenting impaired job
performance, intervention with a problem employee, or other concerns.
Sessions with a counselor will be on an as needed basis, and will be free of charge
to the employee and/or family member as described herein. The EAP will be used first to
obtain an assessment of the problem. If the problem is short term, additional EAP sessions
will be available for the person(s) seeking help. If the problem is long term, a referral to the
appropriate program(s) could be made prior to exhausting the full 6 sessions. The maximuin
number of sessions provided free annually to each covered family seeking help is 6 per problem
and/or occurrence of using the EAP. If further treatment is needed that is not covered under
insurance, Interface will work to make available that treatment at a reduced cost to the
family.
Referrals for legal problems are provided through Law Phone. Provided is one
phone consultation per problem, with a maximum of 3 uses. Additionally, a local referral with
one 30 minute session at no charge to determine the situation or problem is provided.
Additional services with the attorney are provided at a reduced rate.
The monthly retainer charge for the services of Interface EAP, Inc. is as follows.
$2.60 per employee per month
The above- charge-is- to.- be ..paid.in 4 quarterly installments based on the number of
covered employees at the beginning of each month. The first being due October 1, 1995_
The term of this contract shall be from October 1, 1996 through September 30,
1996.
AGREED TO AND EXECUTED ,THIS DAY OF
CITY OF BAYTOWN
Title
INTERFACE EAP, INC.
r
Fred Newman
President
1995.
CONTRACT
for
CITY OF BAYTOWN
MANAGED MENTAL HEALTH PLUS
and
EMPLOYEE ASSISTANCE PROGRAM
Provided
by
INTERFACE EAP, INC.
7670 Woodway,Suite 350 * Houston,Texas 77063 * (713)781-3364* 1-800-324-4327
This contract is between CITY OF BAYTOWN and Interface EAP, Inc. for Managed Mental
Health Plus (MMHP), supported by an Employee Assistance Program (EAP).
I. Services
The services to be provided by Interface EAP, Inc. are as follows:
1. 24 hour telephone service with a toll free national number for employees and
family members to use for any personal problem.
2. Diagnosis, assessment, initial treatment planning, and referral if necessary for
personal problems, particularly those with the potential for affecting work performance. This
includes consultation with our professionals until accurate diagnosis and initial treatment
plan is reached for each client of the EAP.
3. Supervisory/Management training to be provided upon initiation of the
program. This will include training on recognizing, documenting and referring a troubled
employee to the EAP as well as information on all services provided by the EAP.
4. Employee orientation to familiarize all employees with the services provided
by the EAP and the process for utilizing the program.
NOTE: Both supervisory training and employee orientations will be presented by a Program
Coordinator and will include printed material.
5. Ongoing program awareness in the form of posters, handouts and pay stuffers
for distribution and display.
6. Assistance in establishing a clear policy letter in regards to CITY OF
BAYTOWN's position on employees who use the EAP.
7. Quarterly utilization review. This will include nature of the contact, referral
source and demographics of employees, providing that certain information will not jeopardize
confidentiality. Annual reports for both the EAP and MMHP will be provided with a
breakdown of cost and the number of persons referred for treatment under the health plan.
8. Interface EAP will serve as the gatekeeper for the mental health and
substance abuse portion of your health plan. Through plan design, all covered persons will
have a financial incentive to contact Interface before seeking treatment.
9. Interface will review, along with your Administrator, your health plan design
for mental health and substance abuse coverage and recommend any changes that will
enhance Interface's ability to direct cost effective treatment.
10. MMHP will provide individual case management to insure cost containment
and quality of service provided by referral resources. This continues after discharge to insure
a quality after-care program.
11. Interface will provide access to hospitals and other treatment facilities with
which it has Preferred Provider Agreements (PPAs), thus allowing discounts for treatment to
your health plan.
12. To insure negotiated discounts are received by your health plan, Interface
will receive for review and/or re-pricing bills for treatment from facilities with which it has
PPAs. Interface will then forward to your Administrator the bills for processing and payment.
13. Critical Incident Stress Debriefing to take place between 24 and 72 hours
after a traumatic event.
II. Procedures
An employee will have initial contact with a professional counselor of Interface.
That contact may be initiated by the employee, a supervisor, or both. A family member may be
referred to the program by their own call, or by a referral of the employee.
When an employee or family member contacts the EAP they will be directed to
the most convenient office location where a professional counselor will be assigned to diagnose,
assess, formulate an initial treatment plan, and if necessary refer for additional treatment. In
all instances the need and/or problem will be addressed. The goal of the counseling process for
an employee will be his/her effective return to full productivity.
III. Publicity of Services
CITY OF BAYTOWN will inform it's employees of the service provided by
Interface with at least a letter from the City Manager guaranteeing the confidentiality of the
program, and that any employee seeking assistance will not jeopardize his/her position with
the City.
Interface will provide literature in the form of brochures describing the EAP, and
all services included in Section I of this proposal.
IV. Reporting
When the initial contact is the result of a supervisory referral in regards to job
performance, the supervisor will be informed by the EAP counselor: 1) whether the employee
has contacted the Employee Assistance Program; 2) whether treatment goals have been
established (without identification of those goals); 3) whether there is progress (but not the
nature of that progress) toward treatment goals. Interface provides an employee authorization
form for the release of pertinent information to the supervisor regarding the progress of
treatment and encourages this release if the employee has been referred by a supervisor.
Employees who make their own contact (self-referrals) with the EAP will be
encouraged to share information with supervisors if deemed appropriate by the counselor. No
reports will be made to the City concerning self-referrals other than the agreed upon reports in
Section I.
Neither the purpose nor content of the contact by an employee or family member
will be revealed to any representative of the City.
CITY OF BAYTOWN will provide a list of employees including their social
security number and address to Interface for the purpose of verifying employment. An
updated list will be provided as employment changes.
Agreed upon analysis is dependent upon the existence of data to be provided by
CITY OF BAYTOWN in a relatively accessible form with all due regard for the
confidentiality of employees.
Except as provided herein, or by law, the identity of the employee or family
member, the nature of the contact, treatment progress and prognosis, will be confidential and
reported to no one without the written consent of the employee or family member.
V. Consultation
An EAP professional will be available to employees and family members 24 hours
a day via the national toll free number to set up a counseling appointment. The EAP may also
be called upon by supervisors to assist in problem identification, documenting impaired job
performance, intervention with a problem employee, or other concerns.
Sessions with a counselor will be on an as needed basis, and will be free of charge
to the employee and/or family member as described herein. The EAP will be used first to
obtain an assessment of the problem. If the problem is short term, additional EAP sessions
will be available for the person(s) seeking help. If the problem is long term, a referral to the
appropriate program(s) could be made prior to exhausting the full 6 sessions. The maximum
number of sessions provided free annually to each covered family seeking help is 6 per problem
and/or occurrence of using the EAP. If further treatment is needed that is not covered under
insurance, Interface will work to make available that treatment at a reduced cost to the
family.
Referrals for legal problems are provided through Law Phone. Provided is one
phone consultation per problem, with a maximum of 3 uses. Additionally, a local referral with
one 30 minute session at no charge to determine the situation or problem is provided.
Additional services with the attorney are provided at a reduced rate.
VI. Program Cost
The monthly retainer charge for the services of Interface EAP, Inc. is as follows:
2.60 per employee per month
The above charge is to be paid in 4 quarterly installments based on the number of
covered employees at the beginning of each month. The first being due October 1, 1995.
VII. Term of Contract
The term of this contract shall be from October 1, 1995 through September 30,
1996.
AGREED TO AND EXECUTED THIS A DAY OF 1995.
CITY o B YTO
By
Title eAl \ -)915A,
INTE E AP, INC.
By
F ed ewman
President